Shipping Policy

After order and payment confirmation, items are usually shipped within 3–5 days.

For remote islands and some areas, additional shipping fees may apply or delivery may take longer than usual. In such cases, we will notify you before shipping.

When the product has been shipped or the shipping process is complete, we will notify you at the email address registered at the time of order.

For pre-order, made-to-order, or items with different shipping dates, the estimated shipping date stated on each product page takes precedence.

Saturdays, Sundays, holidays, year-end and New Year holidays, and other closed days may not be included in the shipping days.

Shipping or product arrival may be delayed due to the following circumstances.

• ・Bad weather, disasters, or traffic conditions
• ・High order volume or peak seasons
• ・Delivery company circumstances
• ・Social conditions or other force majeure

If a delivery delay is identified, we will notify you as much as possible.

Before confirming your order, please double-check the following information for accuracy.

• ・Purchaser's name
• ・Postal code
• ・Prefecture, city
• ・Street address, building name, room number
• ・Phone number
• ・Email address

If you notice an error in the shipping address after order confirmation, please contact us promptly with your order number. Depending on the shipping preparation status, changes may not be possible.

If a product is returned to us due to prolonged absence, refusal of receipt, or address input errors attributable to the customer, the shipping cost for reshipment shall be borne by the customer.

If shipping, return shipping, or other costs are incurred due to the return, they may be deducted from the refund amount.

If a product arrives damaged, a different item from your order is delivered, or the product does not arrive, please contact us at the email address below with your order number.

In case of damage, please also send photos showing the product condition and the outer box and packaging materials.

We will confirm the situation, coordinate with the delivery company, and guide you on exchange, reshipment, or refund.

When multiple items are ordered at the same time, they may be shipped in multiple packages depending on stock status and different shipping origins.

Digital products do not require shipping, so no shipping fee is charged.

After payment confirmation, we will send download instructions to the email address registered at the time of order.

Currently, shipping is available within Japan only.

We are preparing to expand international shipping in the future.

For shipping inquiries, please contact us with your order number at the following.

• ・Company name: ibiza, Inc.
• ・Shop name: KURITA SYOUTEN
• ・Manager: Masayo Ando
• ・Email: ibiza.inc1126@gmail.com