Returns & Exchanges

Returns, exchanges, and refunds for customer reasons — such as ordering the wrong item, differences from expectations, size mismatch, or no longer needing the item — are not accepted in principle.

Please carefully review the product name, size, specifications, price, and shipping fees before placing your order.

Cancellations, product changes, quantity changes, and shipping address changes after order confirmation for customer reasons are not accepted in principle.

If there is an error in your shipping address, please contact us promptly with your order number. Depending on the shipping preparation status, changes may not be possible.

If any of the following applies, we will handle it by exchange or refund.

• ・The received item differs from the ordered content
• ・The item was damaged or significantly soiled during shipping
• ・There was a defect attributable to our responsibility

• ・Order number
• ・Purchaser's name
• ・Description of the issue
• ・Photos showing the product condition
• ・Photos showing the condition of the outer box and packaging materials

Contact

ibiza.inc1126@gmail.com

After we confirm the product condition, we will guide you on the exchange, reshipment, or refund method.

Returns, exchanges, and refunds cannot be accepted in the following cases.

• ・More than 8 days have passed since product arrival
• ・The product was returned without prior notice
• ・Damage, stains, or breakage occurred due to the customer's responsibility
• ・The product was used, processed, or altered
• ・The product, accessories, or packaging materials are significantly missing
• ・The reason is a slight difference in color or texture from the product image
• ・The reason is a margin of error within the tolerance stated in the product description
• ・Other reasonable grounds exist for us to determine the item is not eligible for return or exchange

※ Product colors and brightness may appear different from the actual product depending on your monitor or device display environment.

If the item is eligible for return or exchange, we will provide the return destination and return method.

Please do not return the product before receiving instructions from us. Products returned without authorization or sent cash-on-delivery may not be accepted.

Shipping costs for returns and exchanges due to our responsibility — such as defective products, damage, soiling, or incorrect delivery — will be borne by us.

If we exceptionally approve a return for customer reasons, the return shipping fee and other necessary costs shall be borne by the customer.

If a refund is approved, it will be processed through the payment method used at the time of purchase, in principle.

Depending on the processing status of the payment provider or card company, it may take time for the refund to appear on your statement.

Shipping fees, customs duties, import taxes, and customs clearance fees are not eligible for refund, unless there is a defect attributable to our responsibility.

Due to the nature of digital products, returns, exchanges, cancellations, and refunds after purchase and download are not accepted.

However, in the following cases, we will respond by resending or other appropriate means.

• ・The file is corrupted
• ・A different file from the ordered product was delivered
• ・The download link does not work properly

If there is a problem, please contact us by email with your order number and a screenshot showing the situation.

For international shipping, customs duties, import taxes, customs clearance fees, and other costs may apply depending on the destination country or region. These costs shall be borne by the purchaser.

If a product is returned due to refusal to pay customs duties, prolonged absence, incorrect address, or refusal of receipt, the refund may be made after deducting shipping, return shipping, customs duties, and other fees. Shipping costs for reshipment shall be borne by the purchaser.

The cooling-off system that applies to door-to-door sales and similar transactions does not apply to mail-order sales. For returns and exchanges, please refer to this policy and the Specified Commercial Transactions Act notice.

• ・Company name: ibiza, Inc.
• ・Shop name: KURITA SYOUTEN
• ・Manager: Masayo Ando
• ・Email: ibiza.inc1126@gmail.com